Refund and Returns Policy
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Returns & Refund Policy
At AuraaCode, we strive to ensure you love what you wear. However, if something isn’t right, here’s how we handle returns and refunds:
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Eligibility for Return
Returns are accepted only if the product is unused, unwashed, and returned in its original packaging.
The return request must be raised within 7 days of receiving your order.
Items purchased under discounts or clearance sales are not eligible for returns or refunds.
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Refund Policy
Once we receive and inspect your returned product, your refund will be processed within 7 working days.
If the return is initiated by the customer, 15% of the total cart value will be deducted as a processing and handling fee.
For other eligible returns, 5% of the total cart value will be deducted as a restocking and handling fee.
The remaining amount will be refunded to your original payment method.
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Damaged Products
If we receive the returned product in damaged, used, or worn condition, no refund will be issued.
Please ensure proper packaging to avoid transit damage.